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Forum Discussion

mikerain99's avatar
mikerain99
Explorer | Level 3
3 years ago

Email to Dropbox failed

I got an xxx@addtodropbox.com address. If any email is sent to that address, Dropbox saves its attachments to the Email Attachments folder in my Dropbox account. It works fine, except in one situatio...
Third Party Integrations
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
anonymous wrote:

I made an email (changed several times because it wont work) to receive my attachements like an pdf or something. I tried to sent different files to this created emailadres but i never received anything.

Are you sending the messages directly to that email address or did you set up a forwarder from a custom domain? The system will only process messages sent directly to the Dropbox-generated email address. If you've set up a custom email address like dropbox@mydomain.com and have it forwarding to the Dropbox email, it will not work.

anonymous's avatar
anonymous
2 years ago

Hi, thanks for your replay! No from my personal gmail account. I send the attachements directly to the ....@addtodropbox.com Wich map does they have to added? I guess the email attachements isn't it?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi anonymous, welcome to our Community! 

     

    Just to confirm, are you following the steps mentioned in this Help Center article?

     

    Let me know more!

    • anonymous's avatar
      anonymous
      2 years ago
      No it did not solve my problem 😌
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi anonymous, have you tried turning off the feature, and turning it back on? 

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