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Forum Discussion

VinceM50's avatar
VinceM50
Helpful | Level 6
4 years ago

Dropbox unstable in iPad OS Files App.

The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
App integrations
Mobile
Mobile App
Sync and upload
Third Party Integrations
  • rhut's avatar
    rhut
    10 months ago

    We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now.  Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!

robert_ios's avatar
robert_ios
Helpful | Level 6

When using Dropbox via the native Files app, it frequently freezes or shows the Content Unavailable error message. This happens whether I’m using the wifi at home or work, or cellular data. The only solution so far is to reboot the iPad, which is infuriating due to the frequency of the problem. Sometimes, after a few minutes, it starts working again without a reboot. Unfortunately, reinstalling the Dropbox app did not fix the issue.

 

On my iPhone, the issue rarely happens, but that could be because I do most of my work on the iPad. This is an iPad Pro M1 1TB running iPadOS 15.1 and Dropbox app version 258.3.2.

drabtz's avatar
drabtz
Explorer | Level 4
2 years ago

Changing the language in configurations in Dropbox solve the issue but it happens often.

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