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Forum Discussion
Dropbox unstable in iPad OS Files App.
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now. Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!
Nancy
Dropbox Staff
Dropbox Staffmirismile, did you start having this issue after an upgrade perhaps?
Also, have you tried to clear the Dropbox app’s cache, uninstall it, restart your device and then, reinstall the mobile app once again?
Same problem happens for me for at least a year. Why is this not fixed already?
same issue here. But even when I reboot the iPad, the dropbox is unusable in files. I just tried to open a file...and while rebooting allowed me to see it, there's no way to download it or open it. Just frozen. This extends to apps beyond files: pdf expert also loses annotations to things stored in dropbox. really a shame.
Update - so I tried the cashe delete and reboot and reinstall process and it crashed with 5 mins unfortunately I have had to reboot 3 times so far today just to upload files in various apps (doing work on my finances for impending tax year end !) I now have created a reboot button on the accessibility features of iPad, so I can just click on the accessibility icon and one of my options is reboot as I have to reboot so often. This problem occurs on all my devices so it has nothing to do with my iPad.! it also happens on my wife’s as well. She also has different iPads and iPhones to me what I can’t understand. Is why Apple and dropbox clearly don’t have discussions with each other because to be honest give somebody an iPad store a few files in your dropbox folder work as normal within an hour you’ll see the problem, in fact, if you were to store say 20 files and try to upload them to any app Eg we transfer this issue will soon show its head …..very easy for dropbox to see what’s going on and indeed Apple be nice if one of these two companies picked up the baton but two years into this I’m not holding my breath …. I am sure that support will continue to suggest - delete and reinstall then reboot along the way lol BUT if anyone out there HAS worked using dropbox on an IOS device without getting the freeze issue or the circle of doom endlessly - would love to hear any tips 🙂 and thanks everyone for all the attempts so far ! We will get there ! You are not alone trust me I am as frustrated as everyone else here 🙂
- Ok, well I’m convinced. Back to iCloud.
I can’t work with the thing freezing all the time.
Any app at all on an iPad will eventually find itself frozen trying to access Dropbox. - I agree been looking into it myself not long to go until I have to renew my Dropbox annual fee over 100 quid.
- Yes, it’s definitely something in the Apple <-> Dropbox interface.
- I was advised to clear the cache by selecting the cog wheel options, then deleting the app from iPad. Restart the iPad, then download Dropbox again.
So far it seems to have solved the problem although I’m not convinced. We will see if it comes up again, I have a lot of work to do this week so I’ll see. - I think I did something similar it worked for a while and then the problem started again so I am very interested to see if it works this time - let us know if you can 🙂
