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Forum Discussion
Dropbox unstable in iPad OS Files App.
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
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Walter
Dropbox Staff
Dropbox StaffYeah, no worries, Simon. I just used the email address that's associated with your profile here, in our Community.
At your convenience, please have a look at your inbox and we'll take it from there.
At your convenience, please have a look at your inbox and we'll take it from there.
I have the same problem!
it works for some minutes, then all of a sudden it hangs for a few seconds and then I can‘t access Dropbox folders in the files app unless I reboot the iPad. This is really frustrating because it renders Dropbox useless for professional use.
- Hi, I did some research myself and also raised a support ticket with Dropbox support people who looked into this for me the conclusion that we came to was that this is probably an Apple issue as in it’s part of the files app that’s blocking dropbox, it has improved a little bit of late but it is still happening for me. The problem is trying to go through this with Apple would be frustrating because they would just say I suspect it was a Dropbox problem. It doesn’t seem to happen with other apps, but to be fair if you use the dropbox app directly there are no issues it’s only when you’re trying to access a file through the MyFiles application so I suspect the problem is with the Apple operating system blocking access for some reason or as I suspect there is some demon running that is falling over. I used to work in IT support so I’m always interested in trying to resolve things I spent a long time working on this but unfortunately just kept coming up against the same brick wall, as I say I’m not sure it’s a Dropbox problem.
