Dropbox Replay not importing comments to Premiere Pro

[neekfilms]

I haven't been able to import comments for a few months now. I tried uninstalling and every software is updated. I don't know what else to do. Every time I click import onto the current timeline, it acts like it is doing it, but my timeline is still the same when it's done loading. 

[Hannah]

Thanks for bringing this to our attention, @neekfilms.

Have you tried to disable the automatic syncing of comments and then to re-enable it, to see if that helps?

Keep me posted.

[neekfilms]

Yes I have done that. I also disabled the mouse sync too

[Hannah]

Thanks, @neekfilms.

In that case, can we send you an email, so we can take a closer look at the issue?

[neekfilms]

Yes please. Do you have my email through my account?

[Hannah]

We do! I just emailed you, so we'll continue there. 🙂