Re: Cannot open Excel files with the Excel app through Dropbox on iPhone

Mr Groovyblues

I use the Dropbox app on my iphone. I used to be able to open excel files in excel by using “open with - excel”. But now it sends me to a screen saying Microsoft Integration wants permission. I hit the Allow button (the only other option available is “learn more”) and it just takes me back to the list of files in Dropbox. I can never get past that. I used to be able to open them from the Excel app as well, but not now. What has changed and what can I do?

Mr Groovyblues

A-ha!!! Thank you! I’m pleased (in an odd way) that its a real problem and not just me being stupid. I await developments.

Olli Su

I ask Microsoft für this … They know the problem…. But a little workaround that helps…. Use Microsoft 365 (Office) App and it works… Word App to, But not the Excel App

Ronel2020

I’m having the same problem. I have used my iPad Pro for working in excel docs for years (from dropbox) and now it is not working. Any progress on a solution for this?

Olli Su

Use the Microsoft 365 IOS App

Mr Groovyblues

I have that app, butI cannot open existing excel files from DB. I can only Create new ones. How do I open existing?

Robot77

Any progress on this issue? I've also experienced it for the last few weeks.

Thanks.

Walter

Hey all, thanks for your reports.

I just wanted to mention that due to a recent update from Microsoft, you'll need to ensure that only 1 Dropbox storage account is connected at a time on your mobile device in order for the integration to work properly.

We're actively working with Microsoft to improve the user experience with this integration.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Mr Groovyblues

Thank you.
In the meantime I have worked out how to use the OFFICE 365 app which was suggested by a previous user.
Open the 365app, press on the top left corner (your icon) of the screen, a menu comes in, click the “storage accounts”, choose which dropbox you want and then which Excel sheet. It opens for editing in Excel.

Panda88

This helped me solve the issue:) thanks a lot for your help!

Ronel2020

Using Office365 works for me as well. Thank you!