Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
I use the Dropbox app on my iphone. I used to be able to open excel files in excel by using “open with - excel”. But now it sends me to a screen saying Microsoft Integration wants permission. I hit the Allow button (the only other option available is “learn more”) and it just takes me back to the list of files in Dropbox. I can never get past that. I used to be able to open them from the Excel app as well, but not now. What has changed and what can I do?
Hi there, @Mr Groovyblues, welcome to our Community.
I just tested this on my end and I don't seem to be having this issue.
Have you tried uninstalling/reinstalling both the Excel and the Dropbox app, to see if that helps?
Keep me posted.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
@Mr Groovyblues, hope it’s OK to jump in. Did you also clear the Dropbox app’s cache, before reinstalling?
If not, please follow these steps and let me know if they help at all:
1) Clear the cache on your Dropbox app.
To clear your cache, please follow the steps listed below:
Navigate to the “Account” tab
Tap the gear icon in the upper-left corner of the screen
Scroll to the bottom of the screen
Select “Clear Cache” under "Privacy"
2) Uninstall the Dropbox App
3) Sign out from the App Store
4) Restart your device
5) Sign into the App Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account.
If not, I’d like to know the Dropbox and Microsoft Excel app versions you’re using.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
HI @Mr Groovyblues, could you try disconnecting the Excel app from your account on this page, and try opening an Excel file on the mobile app again?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Could you clarify what you mean by the native files integration? A screenshot of this would help greatly.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!