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keeg93's avatar
keeg93
Explorer | Level 4
4 years ago

Can't edit powerpoint files in dropbox folder

Hi, we have a dropbox team folder. In it, I uploaded a powerpoint that I want to be able to work on collaboratively with others. However, the "open in powerpoint for web" option takes me to a loading animation and then the following "Oops, something went wrong."

 

I have tried restarting chrome (no benefit). Doing this in microsoft edge just takes me to an empty browser window. I have tried resetting and updating both browsers, as well as using them in incognito modes. Any helpful thoughts/solutions would be appreciated.

 

 

Desktop
Error Messages
Microsoft Office
Preview
Share
Third Party Integrations
Web
  • Megan's avatar
    Megan
    4 years ago
    Hey keeg93, I hope you're having a great day so far. 

    If you have a Dropbox Business account, you will need an enterprise Microsoft account with a license that allows editing in Office Online (Business, Business Premium, ProPlus, E3, E4, or E5).

    Can you confirm you have one? 

    Let's also try one more thing: Can you disconnect the Microsoft Office Online integration by going here, and then trying to re-connect the two?

    Keep me posted on how this goes!
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey keeg93, I hope you're having a great day so far. 

    If you have a Dropbox Business account, you will need an enterprise Microsoft account with a license that allows editing in Office Online (Business, Business Premium, ProPlus, E3, E4, or E5).

    Can you confirm you have one? 

    Let's also try one more thing: Can you disconnect the Microsoft Office Online integration by going here, and then trying to re-connect the two?

    Keep me posted on how this goes!
    • keeg93's avatar
      keeg93
      Explorer | Level 4
      4 years ago

      Hi Lori,

       

      Thanks for the tips. I do indeed have an enterprise account (Office 365 ProPlus as a service agreement with my university and medical center).

       

      I disconnected integrations with office and powerpoint. I went to the file, tried again, re-accepted integration, and it worked.

       

      Thank you for your time,

      Eric

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey keeg93, awesome! 

        Happy to see that your issue is now resolved!

        If anything else comes up, you know where to find us.

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