We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
erlend w.
2 years agoHelpful | Level 6
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
- 12 months ago
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded.
Regards,
Ben
DrVJMJ
Collaborator | Level 9
I didn't think I had any arrows either.... but if you look carefully at the list of sources from which you can attach under the hamburger menu you will see a very small box with an arrow pointing to the right on the right side of each of the items listed. If you tap that little button it will allow you to attach normally from Dropbox.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!