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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
Exactly, instead of asking us irrelevant qns like phone versions etc and taking screenshots to send for trouble shooting. All along can but now no longer able to
Hey Daven,
Have you been able to figure it out yet? The ability to attach from Dropbox in Gmail on Android phones can no longer be done the way we used to do it. I have no idea why but there is a very simple workaround which you can get used to after a while. It's been discussed here before. When you click the paper clip while composing a message, instead of immediately tapping on Dropbox as we used to, use the three horizontal lines in the top left corner sometimes called hamburger. That will open a list of all the places from which you can attach things and if you look down to find Dropbox do NOT tap on THE LABEL "Dropbox" there but on the ARROW just to the right of the word Dropbox. That gives you the ability to pick the folder in Dropbox from which you want to select your file and you can tap on it and it attaches normally. It's annoying that this integration has changed but this alternative is not much more inconvenient especially once you get used to it.
Dissolution is explained elsewhere but I couldn't figure it out at first because I hadn't noticed the little arrows to the right of the word "Dropbox" (and other sources for things to attach under the hamburger menu.)
Jim
Have you been able to figure it out yet? The ability to attach from Dropbox in Gmail on Android phones can no longer be done the way we used to do it. I have no idea why but there is a very simple workaround which you can get used to after a while. It's been discussed here before. When you click the paper clip while composing a message, instead of immediately tapping on Dropbox as we used to, use the three horizontal lines in the top left corner sometimes called hamburger. That will open a list of all the places from which you can attach things and if you look down to find Dropbox do NOT tap on THE LABEL "Dropbox" there but on the ARROW just to the right of the word Dropbox. That gives you the ability to pick the folder in Dropbox from which you want to select your file and you can tap on it and it attaches normally. It's annoying that this integration has changed but this alternative is not much more inconvenient especially once you get used to it.
Dissolution is explained elsewhere but I couldn't figure it out at first because I hadn't noticed the little arrows to the right of the word "Dropbox" (and other sources for things to attach under the hamburger menu.)
Jim
Hi,
Finally it is able to ! This sentence " if you look down to find Dropbox do NOT tap on THE LABEL "Dropbox" there but on the ARROW just to the right of the word Dropbox." has been left out thats why I keep unable to attached any files. Thanks for the help!
- Hi Daven,
So glad! Appreciate you letting me know! - Thankyou this was driving me insane. No idea why this workaround works!
