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erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android OS
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  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

Metro Condo's avatar
Metro Condo
Helpful | Level 6
Sorry driving should have said DrVjMj
LukeF's avatar
LukeF
Helpful | Level 6
11 months ago

That still means it is a Bug.
No other App requires you to take up valuable storage space for attaching files from a CLOUD Storage " solution ". 

This is giving Dropbox too much room to dodge the issue and not fix this... it worked before, other Apps can do it, and iOS users can also do it... they owe us Android Subscribers to fix this and I am not about to give them an easy ride just because there is a workaround - especially when that workaround defeats the very object purpose of the product, which is to store & access your files in the Cloud.

100% a bug and needs to be fixed

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