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erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
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  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager

Hi Everybody,

 

I've spoken with our engineering team, and we are aware that the new attachment flow is not working for some users. While we investigate a fix, you can attach files from Dropbox in the Android Gmail app with the following steps:

 

  1. In the Dropbox app go to the overflow menu (3 dots next to the filename) or click into the file and select "Share"
  2. Select: Send Copy of File
  3. Select: Gmail
  4. Compose email and click send

I'll provide an update when I have more information.

 

Regards,

Ben

2AMack's avatar
2AMack
New member | Level 2
12 months ago

Hi Ben,

This is affecting lots of people.   Whatever you can do the escalate this with the DB engineering team would be greatly appreciated.   Attaching files via my phone is vital for my work.  If I can't do that I need to leave Dropbox and find a new cloud provider.  Thanks,  Adam

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