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erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android OS
Error Messages
Errors
G-Suite
Google
Mobile
Mobile App
  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Are you able to export a file directly from the Dropbox app to an email by using these steps when you 'Send copy of file' to the email app?

oceanstar's avatar
oceanstar
Explorer | Level 4
2 years ago

Yes.

From Dropbox to Gmail it's not a problem.

The problem is the other way around.

  • Kbroc's avatar
    Kbroc
    Explorer | Level 4
    2 years ago
    Can we please get an update on this, it has been months and I pay close to 1k a year for this service and to not be able to upload attachments through the Gmail app us highly inconvenient. This needs to start working
  • Spcookie's avatar
    Spcookie
    Explorer | Level 4
    2 years ago

    When will there be a solution, what is the problem and why is it taking so long?  I have a hard time understanding a company as large as Dropbox in the cloud business that they cant figure this out.  I am beyond frustrated and thinking about a change.  This impedes my ability to run my business.  I dont think I should have to figure out work arounds which cost me time.  VERY ANNOYED!

  • Stevensimpson's avatar
    Stevensimpson
    Helpful | Level 7
    2 years ago
    It sounds like you need new staff as it has been like this for months. If they can't fix something as small as this by now, I suggest they look for a new job
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks, oceanstar.

     

    Just wanted to mention that the team is aware of this issue and are currently working on it.

     

    Once we have an update, we'll let you know.

  • oceanstar's avatar
    oceanstar
    Explorer | Level 4
    2 years ago

    Thanks Hanna,

     

    Waiting for your reply.

  • KLOC451's avatar
    KLOC451
    New member | Level 2
    2 years ago

    I have the same problem with a new Motorola RAZR+ with Android 13. Attaching Dropbox files has worked perfectly until today when it starts to attach the file and then says, "can't attach file."   Tried attaching from other cloud-based storage and no problem. 

  • mike7777's avatar
    mike7777
    Helpful | Level 5
    12 months ago

    Yes I am also having the same issue! Very Annoying indeed! 

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