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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
Jay
Dropbox Staff
Dropbox StaffHi oceanstar, thanks for bringing this to our attention.
Could you clarify exactly what error message you're getting when trying to upload?
This will help me to assist further!
Hey Jay,
It's not exactly an Error message.
These are the steps:
1) I open a new email
2) I'm choosing a file from Dropbox to Attach
3) The file appears on the emil for one second, then disappears
4) Then a message "The file could not be attached" pops-up.
- Hannah
Thanks for the additional info, oceanstar.
Have you tried to clear the cache on both the Dropbox app and the Gmail app to see if that helps?
Yes.
It didn't work.
- Jay
Are you able to export a file directly from the Dropbox app to an email by using these steps when you 'Send copy of file' to the email app?
