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Forum Discussion
erlend w.
2 years agoHelpful | Level 6
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
- 12 months ago
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded.
Regards,
Ben
Hannah
Dropbox Staff
Hey Spcookie, sorry to hear about this issue.
Does this happen only with PDF files or other types of files as well?
Have you restarted the device at all, to see if it helps?
VickiBurbank
2 years agoHelpful | Level 6
Since everyone knows there are issues, rather than presuming its NOT the current issue, why don't you just alleviate the stress and give them the work around right from the go. We are all paying for this services which is current not working correctly
- Metro Condo2 years agoHelpful | Level 6Agree, but I am peppered as to why we don't have a single update from the company on when this will be fixed.
Has it even been formally acknowledged as an issue?- Metro Condo2 years agoHelpful | Level 6Perplexed not peppered! 😯
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