We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
Hannah
Dropbox Staff
Dropbox StaffSorry to jump in here, erlend w., but does this happen with any file? Regardless of the size or file type?
Have you uninstalled and reinstalled the Gmail app at all, to see if that helps?
Isso está acontecendo comigo também, quando uso o smartphone e tento anexar arquivos de qualquer pasta do meu dropbox ao enviar um email (gmail), aparece a mesma mensagem dizendo que não foi possível anexar os arquivos. Testei tanto para arquivos em PDF e em DOC do "word" também. Porém, usando o notebook, eu consegui enviar os mesmos arquivos. E o meu smartphone está anexando imagens salvas no próprio aparelho, razão pela qual percebi se tratar de um problema de conectividade entre o dropbox e o smartphone, talvez pela versão do android como a pessoa relatou acima.
This is happening to me too, when I use the smartphone and try to attach files from any folder in my dropbox when sending an email (gmail), the same message appears saying that it was not possible to attach the files. I tested both PDF and DOC files from "word" as well. However, using the notebook, I was able to send the same files. And my smartphone is attaching images saved on the device itself, which is why I realized that it was a connectivity problem between dropbox and the smartphone, perhaps due to the android version as the person reported above.
This is happening to me too, when I use the smartphone and try to attach files from any folder in my dropbox when sending an email (gmail), the same message appears saying that it was not possible to attach the files. I tested both PDF and DOC files from "word" as well. However, using the notebook, I was able to send the same files. And my smartphone is attaching images saved on the device itself, which is why I realized that it was a connectivity problem between dropbox and the smartphone, perhaps due to the android version as the person reported above.
Hi Nancy!
It works perfectly on my laptop and even with the browser on my phone. It's some problem between Dropbox app and Gmail app but only one way.
If I enter the Dropbox app and share a file using Gmail, there is no problem. Basically I can not write or reply an e-mail and attach a file from Dropbox, but I can from my phone storage, google drive, Box drive, etc...
Android 13 (ONE UI 5.1) Galaxy A53 5G
- Nancy
Hey everyone!
Can you all clarify what's the current OS of your mobile devices, as well as the app version of your Dropbox app there?
Have you also tried to attach Dropbox files to your Gmail via a computer as well, and the same issue occurs?
- Versão do dropbox: 336.2.2
Versão do android do smartphone: 13.
Como escrevi no comentário inicial, só ocorreu o problema no smartphone. Pelo computador consegui anexar os arquivos antes de enviar o email. I am also having this issue. I can attach a file on a computer but not in the app. The Dropbox version is 340.2.4 and I have Android version 13.
- Having the same problem as everyone else.
My phone is a Google pixel 6 pro.
No issues on the desktop or laptop.
What is the fix for this?? - From email on your phone click on attach/paperclip, click hamburg on top left, don't click Dropbox but instead plus sign to the right of icon, checkmark files you want to attach then checkmark at the top right. Easy once you get used to it
- I don't see the "plus sign to the right of icon" - are screenshots possible?
- I'm unable to send you a screenshot through this forum. Happy to text or email you if you like?
My email is [personal info removed per the Dropbox Community Guidelines]
I would appreciate it!- Sent
