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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
Screenshot of the message in Dutch.
Megan
Dropbox Staff
Dropbox StaffThis addon is installed. Makes no difference.
For your information: if I start in dropbox, select a file and share this with Gmail, it works.
When I start from Gmail and try to add a file from dropbox, the attachment is refused.
- Hannah
Sorry to jump in here, erlend w., but does this happen with any file? Regardless of the size or file type?
Have you uninstalled and reinstalled the Gmail app at all, to see if that helps?
- Isso está acontecendo comigo também, quando uso o smartphone e tento anexar arquivos de qualquer pasta do meu dropbox ao enviar um email (gmail), aparece a mesma mensagem dizendo que não foi possível anexar os arquivos. Testei tanto para arquivos em PDF e em DOC do "word" também. Porém, usando o notebook, eu consegui enviar os mesmos arquivos. E o meu smartphone está anexando imagens salvas no próprio aparelho, razão pela qual percebi se tratar de um problema de conectividade entre o dropbox e o smartphone, talvez pela versão do android como a pessoa relatou acima.
This is happening to me too, when I use the smartphone and try to attach files from any folder in my dropbox when sending an email (gmail), the same message appears saying that it was not possible to attach the files. I tested both PDF and DOC files from "word" as well. However, using the notebook, I was able to send the same files. And my smartphone is attaching images saved on the device itself, which is why I realized that it was a connectivity problem between dropbox and the smartphone, perhaps due to the android version as the person reported above.
