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Forum Discussion
We're getting a 404 error when trying to open or download files from a team folder. Any ideas?
this issue is happening to me as well - please send a solution!
- Lusil
Dropbox Staff
Hi, We have a team folder which we share, but all the documents within this folder all experience the error “‘404’ we cant find what you’re looking for…” when you try and open or download them
This seems to have happened since the upgrade last week... but may be just a coincidence.
How can i get help on this please urgently...
- Walter
Sorry to be jumping in here Helen but could you go through the exact steps you take to result in this error?
If this persists across other browsers or an incognito window, could you send us a screenshot of the error you get so we can investigate further?
Last but not least, are all members of the team affected by this?
Let us know here and we'll take it from there!
I am also getting this error message when trying to open files from a team folder. Is there a solution for this?
- Lusil
Thank you for the reply. I uploaded the document several times and still can't open it. No one else in the shared folder can either. We can't open any files in the shared folder. This is the main shared folder my team uses.
