You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
helencpalmer75
6 years agoExplorer | Level 4
We're getting a 404 error when trying to open or download files from a team folder. Any ideas?
this issue is happening to me as well - please send a solution!
- 6 years agoThanks for getting back to me on this, allison12345, and thanks for posting your query on the Community, HugoStrange.In order to better investigate this with you, I’ve sent you both a ticket to the respective email addresses connected to your Community profiles. Please check your inboxes for my latest message and we’ll take it from there.Looking forward to hearing back from you!
allison12345
6 years agoExplorer | Level 3
I am also getting this error message when trying to open files from a team folder. Is there a solution for this?
- Lusil6 years agoDropbox StaffHi there allison12345,As Walter mentions in their previous reply, please bear in mind that if you’re getting a 404 error when trying to access a shared link, it usually means that the file has been deleted from its Dropbox folder.In this case, if this was a file in your account, please check to see that it’s still located in your Dropbox (potentially in your deleted files tab) or, if it’s sent by another user/member, please contact them for more info.If I’ve misunderstood your concern, please don’t hesitate to get back to me with any additional details, relevant steps that you take that results in this error, as well as screenshots (without any personal info) so that I have a better understanding of your experience.Thanks in advance!
- allison123456 years agoExplorer | Level 3
Thank you for the reply. I uploaded the document several times and still can't open it. No one else in the shared folder can either. We can't open any files in the shared folder. This is the main shared folder my team uses.
- HugoStrange6 years agoNew member | Level 2
I am having the same issue. Shared folder files mark 404 error when trying to open or download. The file has not been deleted. I uploaded a new one in the shared folder and still can't access it. I have plenty of storage, so that isn't the issue. Entire team is experiencing the same problem when trying to open the file. Please, help. We have had this issue all week.
- Lusil6 years agoDropbox StaffThanks for getting back to me on this, allison12345, and thanks for posting your query on the Community, HugoStrange.In order to better investigate this with you, I’ve sent you both a ticket to the respective email addresses connected to your Community profiles. Please check your inboxes for my latest message and we’ll take it from there.Looking forward to hearing back from you!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!