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helencpalmer75's avatar
helencpalmer75
Explorer | Level 4
6 years ago

We're getting a 404 error when trying to open or download files from a team folder. Any ideas?

this issue is happening to me as well - please send a solution!
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  • Lusil's avatar
    Lusil
    6 years ago
    Thanks for getting back to me on this, allison12345, and thanks for posting your query on the Community, HugoStrange. 
     
    In order to better investigate this with you, I’ve sent you both a ticket to the respective email addresses connected to your Community profiles. Please check your inboxes for my latest message and we’ll take it from there. 
     
    Looking forward to hearing back from you!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hi there allison12345, 
 
As Walter mentions in their previous reply, please bear in mind that if you’re getting a 404 error when trying to access a shared link, it usually means that the file has been deleted from its Dropbox folder. 
 
In this case, if this was a file in your account, please check to see that it’s still located in your Dropbox (potentially in your deleted files tab) or, if it’s sent by another user/member, please contact them for more info.
 
If I’ve misunderstood your concern, please don’t hesitate to get back to me with any additional details, relevant steps that you take that results in this error, as well as screenshots (without any personal info) so that I have a better understanding of your experience. 
 
Thanks in advance!
allison12345's avatar
allison12345
Explorer | Level 3
6 years ago

Thank you for the reply. I uploaded the document several times and still can't open it. No one else in the shared folder can either. We can't open any files in the shared folder. This is the main shared folder my team uses. 

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