Installation Failed Error Code 1073741795

[The TechJedi]

I keep getting the same error over and over again.

I have tried every suggested resolution and nothing has worked. Anyone?

[JenTo]

Win10Pro, 64-bit, v21H1

I was using a previous Dropbox version (116.4.368) on my PC and received a notice in the tray that I had 21 days to update Dropbox. I tried every method mentioned in the support link provided in the error message, including a full install after uninstalling the previous version, and continually receive this error. 

Full message: "Installation failed with an unknown error (Error Code: -1073741795). See the link below for instructions to perform an advanced reinstall." and I have followed the instructions there without success.

[Jay]

Hi @JenTo, thanks for bringing this to our attention.

Do you have any other apps on your device that could prevent the update of the Dropbox desktop application?

These could be apps that monitor or change the Dropbox folder in some way. 

Keep me updated with any progress!

[JenTo]

Hello there! Not that I'm aware of. Could you perhaps give me an example of programs that might interfere?

At one point before attempting reinstalling, I temporarily disabled my anti-virus/anti-malware program, but even then the desktop app would not install and ended with the same error message previously mentioned.

[Jay]

For instance, Boxifier in the past has been known to prevent the Dropbox desktop application from updating. 

If the app hasn't been installed with admin privileges, there could be similar issues. 

If you're not on a Dropbox Basic plan with more than 3 devices connected, you could try an advanced reinstall of the app using the steps in this link?

[JenTo]

Yes, I am on the Dropbox basic plan, and in devices I see my old phone (which I have now removed) and my current phone. Up until yesterday my computer was also connected and that is still not happening.

*Edited to add: I do see under "Connected Apps" my phone manufacturer (Samsung) and as far as I know, this was required on my old phone to connect to Dropbox, but I'm not sure it is required for my new phone. Is there somewhere I can find those permissions to check?*

I looked at the advanced reinstall instructions you linked to and I am not comfortable editing the registry on my computer. Also, since I uninstalled the desktop app, the linked Dropbox folder does not appear on my computer any longer. 

Do I have any next step?

[kanyekim]

• As you can see, I am subscribed to Dropbox's basic plan, and the devices section shows that I have both my old phone (which I have now removed), as well as my current device. The computer that I have connected to the internet previously was connected as well. However, that is not the case any longer.
• Which browser is used cleared all history and cache or unstalled the current browser and installed again restart computer then used dropbox and enjoyed! 
• if not working again then used another browser to start the dropbox and enjoyed.
•  

[JenTo]

Hi, I'm not sure what you are saying or how it relates to my issue.

I have no trouble accessing the Dropbox website. I'm trying to reinstall the desktop app on my computer.

So are you saying my only option is to use the Dropbox website?

[Walter]

Hi @JenTo, sorry to be jumping in here, but are you still having issues with this?

If you do, I can send you an email to look further into this matter internally. 

[JenTo]

Thank you for jumping in, Walter. Yes, I still need help reinstalling Dropbox desktop on my Win10Pro PC.

[Walter]

No worries @JenTo - I just sent you an email, so we can have a closer look into this issue.

At your convenience, please have a look at your inbox and we'll take it from there.