Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I need to get the actual app to open so I can change the settings (because even though I select "never for this device" for downloading photos, I get the stupid Download Photos window Every Friggin TIME I connect my phone to my computer). The problem is that when I 'open' the Dropbox app on my computer all it does is take me to the Dropbox files on my computer. The app itself never opens. I just installed the latest update and it still doesn't open the actual app.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane
Community Moderator @ Dropbox
dropbox.com/support
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I'm on a PC running Windows 10 Version 1903 Build 18362.418, 64 bit. I regularily install new updates as available.
I have 8 GB RAM and definately have more than 1 GB available disk space.
I have DropBox 83.4.152 and it's up to date.
My files are syncing with no problem. I can see them on my phone DropBox app. I have restarted my computer.
If I uninstall DropBox and reistall it would I lose all my DropBox files? It's one thing I've thought of doing but I don't want to lose my files.
Hey @jakryk, When you plug in a particular device, and select Never for this device, Dropbox should remember that device and not prompt again next time. If that does not happen, you may disable the Camera Uploads from your PC. To disable Camera Uploads, go to the settings. Click the Dropbox icon on Windows taskbar tray > Click the Accont/settings icon > Choose Preferences... I am on a Mac, so I am attaching an old Windows screenshot:
In the current version, you may see your account/profile photo instead of the gear icon.
The go to the Import tab, and uncheck the Enable camera uploads. This should stop the import photos prompt.
By uninstalling and reinstalling Dropbox app, you won't lose your data.
Ok, tried that. It says Galaxy s10e (don't import). It still asks me if I want to import pictures every time I dock the phone.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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I disabled all the Autoplay settings and that seems to have worked. Thank you!
🤹🏽:female_sign: Perfect @jakryk, happy to hear we got this sorted together. Have a lovely week ahead!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hello, I JUST DLd the Desktop app and
rebooted and the app won't start with the DBx icon.
Only opens file explorer like usual.
I Preferences, i don't get a choice to start thedesktop app.
I'm on 85.4.155
Win 10
Hi there!
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