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Forum Discussion

jakryk's avatar
jakryk
Helpful | Level 5
6 years ago

Actual Desktop app won't open

I need to get the actual app to open so I can change the settings (because even though I select "never for this device" for downloading photos, I get the stupid Download Photos window Every Friggin T...
Desktop
Install
  • Jane's avatar
    Jane
    6 years ago
    It’s great that we’ve now ruled out this being attributed to a syncing issue, so let’s follow a different path towards resolution jakryk. 
     
    Taking it from where we’ve already left off, it looks like you’ve been able to locate the Dropbox icon, Dropbox is syncing your files across devices & the issue primarily lies on the pop-up message you’re seeing upon connecting your phone, where your option wouldn’t stick. Please let me know if I’ve missed anything along the way. 
     
    Just as a brief follow-up to Elixir's pointers, kindly note that if you’re working on a Windows 10 device, you should be able to disable Camera Uploads by changing your Autoplay settings, as below: 
     
    • Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the right hand side of your profile picture in the Notifications panel.
    • Select "Preferences" & then Select the “Import” tab.
    • In the window that appears, click on "Change AutoPlay Settings".
    • In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
    • Click on the drop-down menu and change the option accordingly. 
     
    Please let me know if you had adjusted this setting previously &/or the results &I'll follow-up with you soon. Thnks again for keeping in touch with us! 
ATKDG's avatar
ATKDG
Explorer | Level 3

Capture.JPGCapture.JPG

ATKDG's avatar
ATKDG
Explorer | Level 3
6 years ago

I uninstalled and reinstalled to no affect..

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey ATKDG, thanks for checking in with us! 
     
    It’s great that you included screenshots for me, so I’ll take it from what I’m seeing & your description. It looks like you can access the Dropbox Preferences fine, so this makes me think that the app runs normally. 
     
    • Could I have you check on your system tray for the Dropbox icon as below? 

     

    • If you’re not seeing that, can you clarify if you're using a workaround to access the Dropbox Preferences? 
    • Also, could you specify if you're seeing the sync icons loading normally as you're viewing your Dropbox folder structure on the File Explorer?
    Please let me know of there details & we’ll go from there! 
    • ATKDG's avatar
      ATKDG
      Explorer | Level 3
      6 years ago

      Jane,

      In the screen shot I sent after un-re-installing DBx,

      the Preferences tab doesn't give me the option to

      run it in app mode, only the File Explorer mode

      like normal since I've been using this for many years.

       

      I DLd the full DBx.exe but haven't installed yet

      to see if that fixes it. Will do in a bit. 

      • ATKDG's avatar
        ATKDG
        Explorer | Level 3
        6 years ago

        that still didn't work, no option to select

        Start the app. 

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