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Forum Discussion

jakryk's avatar
jakryk
Helpful | Level 5
6 years ago

Actual Desktop app won't open

I need to get the actual app to open so I can change the settings (because even though I select "never for this device" for downloading photos, I get the stupid Download Photos window Every Friggin T...
Desktop
Install
  • Jane's avatar
    Jane
    6 years ago
    It’s great that we’ve now ruled out this being attributed to a syncing issue, so let’s follow a different path towards resolution jakryk. 
     
    Taking it from where we’ve already left off, it looks like you’ve been able to locate the Dropbox icon, Dropbox is syncing your files across devices & the issue primarily lies on the pop-up message you’re seeing upon connecting your phone, where your option wouldn’t stick. Please let me know if I’ve missed anything along the way. 
     
    Just as a brief follow-up to Elixir's pointers, kindly note that if you’re working on a Windows 10 device, you should be able to disable Camera Uploads by changing your Autoplay settings, as below: 
     
    • Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the right hand side of your profile picture in the Notifications panel.
    • Select "Preferences" & then Select the “Import” tab.
    • In the window that appears, click on "Change AutoPlay Settings".
    • In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
    • Click on the drop-down menu and change the option accordingly. 
     
    Please let me know if you had adjusted this setting previously &/or the results &I'll follow-up with you soon. Thnks again for keeping in touch with us! 
jakryk's avatar
jakryk
Helpful | Level 5

I'm on a PC running Windows 10 Version 1903 Build 18362.418, 64 bit. I regularily install new updates as available.

I have 8 GB RAM and definately have more than 1 GB available disk space.

I have DropBox 83.4.152 and it's up to date.

My files are syncing with no problem. I can see them on my phone DropBox app. I have restarted my computer.

If I uninstall DropBox and reistall it would I lose all my DropBox files? It's one thing I've thought of doing but I don't want to lose my files.

 

Elixir's avatar
Elixir
Star | Level 19
6 years ago

Hey jakryk, When you plug in a particular device, and select Never for this device, Dropbox should remember that device and not prompt again next time. If that does not happen, you may disable the Camera Uploads from your PC. To disable Camera Uploads, go to the settings. Click the Dropbox icon on Windows taskbar tray > Click the Accont/settings icon > Choose Preferences... I am on a Mac, so I am attaching an old Windows screenshot: 

In the current version, you may see your account/profile photo instead of the gear icon. 

The go to the Import tab, and uncheck the Enable camera uploads. This should stop the import photos prompt. 

By uninstalling and reinstalling Dropbox app, you won't lose your data.

  • jakryk's avatar
    jakryk
    Helpful | Level 5
    6 years ago

    Ok, tried that.  It says Galaxy s10e (don't import). It still asks me if I want to import pictures every time I dock the phone.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      It’s great that we’ve now ruled out this being attributed to a syncing issue, so let’s follow a different path towards resolution jakryk. 
       
      Taking it from where we’ve already left off, it looks like you’ve been able to locate the Dropbox icon, Dropbox is syncing your files across devices & the issue primarily lies on the pop-up message you’re seeing upon connecting your phone, where your option wouldn’t stick. Please let me know if I’ve missed anything along the way. 
       
      Just as a brief follow-up to Elixir's pointers, kindly note that if you’re working on a Windows 10 device, you should be able to disable Camera Uploads by changing your Autoplay settings, as below: 
       
      • Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the right hand side of your profile picture in the Notifications panel.
      • Select "Preferences" & then Select the “Import” tab.
      • In the window that appears, click on "Change AutoPlay Settings".
      • In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
      • Click on the drop-down menu and change the option accordingly. 
       
      Please let me know if you had adjusted this setting previously &/or the results &I'll follow-up with you soon. Thnks again for keeping in touch with us! 
      • jakryk's avatar
        jakryk
        Helpful | Level 5
        6 years ago

        I disabled all the Autoplay settings and that seems to have worked. Thank you!

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