We should be able to purchase again a specific grandfathered plan we were previously on.

kay_dee

I was on a Dropbox plan which gave me an extra 13 TB of data with the Grandfathered plan, Now I had to renew the plan as it was canceled due to payment failure. Now there is no option to get the data back, when I re-subscribe any plan on dropbox it does not give me any option to get those Grandfathered plans back. Please help

Mark

Unfortunately, it's like most organisations - grandfathered rights are a privilege which is a benefit of payments not failing, etc.

The only people who can help with this would be Dropbox sales/support online via www.dropbox.com/support or www.dropbox.com/business.

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kay_dee

I always used to get notified when there was a payment failure in the payment. This time I did not get any update from Dropbox regarding payment failure. I got the final email that my dropbox business account was closed. This is not my fault so I should be able to get the data back.

We should be able to purchase again a specific grandfathered plan we were previously on.

We should be able to purchase again a specific grandfathered plan we were previously on.

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