Plans and Subscriptions
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Honestly I think the lack of support is another reason I dropped this “service”.
I do NOT have the funds to keep a Dropbox account so I canceled it 2 months ago. I was auto-charged from PayPal and now they won’t refund. Can’t talk with someone because my plan is now basic and this is the best option.
WHO DO I CALL TO GET MY MONEY BACK!?!
Hi @Matttttttttttt, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for that @Matttttttttttt!
I'll be taking over, and responding back to your ticket as soon as possible!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!