Plans and Subscriptions
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It is very frustrating not being able to cancel from all!
It’s not showing my devices and the webpage doesn’t show cancel the plan in the manage plan subpage. I’ve been trying and this moment saw the annual fee charge just went through made me very frustrated! How can I get this thing go away?
Hey @Fay3, let's jump right into this!
Have you tried from a different browser or a private browsing window, to see if that helps?
What loop are you getting into? Did you originally upgrade via the Dropbox site or the mobile app?
If not, I would suggest reaching out to our support team directly; they should be able to assist you further.
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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@Fay3 wrote:
... the webpage doesn’t show cancel the plan in the manage plan subpage.
What plan does it say you're on when you view the Plan page? If it says Basic, then the account you're signed into is on a free plan that doesn't have a subscription, which would explain why the option to cancel isn't there. There's nothing to cancel.
If that's the case, use the credit card charge lookup tool to identify the account you're being charged for. Sign into that account and visit the Plan page to cancel.
If that doesn't work for you, you'll need to contact Support directly. To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hey @Fay3, if you're logged in to a Basic account, you won't see an option to cancel your subscription, as Basic account are free.
Since that's the case, I would suggest using the payment lookup tool, like Rich suggested above as well, to see which email address is associated with the paid account, so you can login to it and cancel the subscription.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!