Please allow pairing of more than two accounts.

[jstolder]

Please allow pairing of more than two accounts. As a contractor, I am a member of a company's business account, a team member of another company, and have my personal account. It is frustrating to only be able to pair two of them, so that when I need to access the third, I have to completely sign out of the others and sign in fresh for the third.

[Walter]

​​This idea has been closed as it has reached the end of the Share an Idea process.

[fjazzfjazz]

yeah, as an audio engineer with dozens of different brands of different plugins installed, I am always way behind with my computers and OS. So it is still working for me, but not sure what is going to happen once I am forced to update. This issue with just 1 biz account and the possible issue with external drives will make clients move away from DB, and then I will be able to do the same. Nice solution with Synology! 

[jeremiahmoore]

I'm in sound as well, and just built an Apple Silicon / M2 Studio machine running Ventura OS 13; one behind the latest. Dropbox is running same as ever. 

Unclear to me if the "file provider" method will ever become required, or if it'll remain optional. 

[Kevin H.41]

thank you for that link @jeremiahmoore .

Looks like we are going to be forced at some point to only use cloud based storage.

It's an issue for pretty much anyone in the creative realm who has over a TB of storage needs...at least without going to a macpro or desktop box with massive internal storage capabilities. imac and laptop users will be out of luck.

Really slows down the workflow too...waiting for files to download...I wonder if 'linked' files will resolve in the dropbox cloud scenario?

BOX 'DRIVE' (the cloud version of SYNC) indesign files with links resolve fine...but collecting for output...OMG, it takes forever now! The other thing they did was kill file previews on local files! So you have to view online or via photoshop preview to search images..and wait for the individual file preview to download of the file you clicked on. PLEASE NEVER REMOVE PREVIEWS DROPBOX!

[agreene]

Hi!

Thanks for your interest in this feature. I wanted to provide some more background on this decision as I was the product manager most recently working on it.

Over the summer, we ran an alpha program for this functionality. We run alpha programs to gather feedback as well as important data to decide if we continue working on a feature.

What we learned, is that many of our customers needs were served by the pairing functionality we offer today. I know that will not be true for many of the people on this idea 🙂 but when we looked broadly across the customer base, that is what we saw. Given this, we made the hard decision to not scale out the project, so we can put our focus on other projects to serve our customers.

Thank you for your ideas and collaboration with us in the Community,

-Ashley

[fjazzfjazz]

@agreene can you please clarify how you learned that most were served by the pairing functionality DB offers today?

A good product usually listens to its power users and offers most users what is good for then, and often they don't realize they need it. Once you had it, you would sell more unlimed accounts.

Also, this gives many industries, especially post-covid during the working era, the idea that Dropbox is no longer a service that supports professionals. If DB wants to go in the Nextflix direction, sure, but the migration to other services will take place in mass. Once that is happening, DB will hurt. Major clients are talking about moving away from DB-based shared work. I will start to +1 this idea, as I see here that we, professionals, are no longer supported by DB (this issue and the external drive issues).

This is not ideal, and kinda sad to hear about this resolution.

[jeremiahmoore]

Hi Ashley - thx for taking time to address this thread. 

I'm disappointed this feature isn't on the roadmap and hope it will remain in consideration and/or be re-evaluated. 

My use case:  I'm a sound freelancer, so I regularly work on projects for weeks or months that require lots of shared data; these projects then wrap up and the data-shares shut down. It's fairly common that I'm added to teams in the late stages of projects that have already been running for many months or even years; some teams use Dropbox Teams, and might prefer to add their freelancers to Dropbox Teams. 

Additionally, I have a use-case wherein I help a non-profit manage media. We have been considering Dropbox Teams for shared storage (much more fluid to use than Google Drive) yet would need to unlock this capability or we can't consider it. 

The Issue: You can't consider if if it's not possible. To date, joining multiple Dropbox Teams has been impossible (or quite cumbersome at least!) As such:  people just don't consider working this way, so it's a foregone conclusion. No product = no market. 

So as a user-note to whoever is making these decisions in management: You're looking backward at what users say they need, rather than forward to what could be unlocked if the feature were available. 

I gather there's something architectural about it that's difficult to implement, otherwise it would be implemented on an as-needed basis... or something.  To be real, it took Google Drive years to get it dialed, but they did. I believe Dropbox is capable of doing it as well.

-jeremiah

[AlignAdmin]

@agreene re : "What we learned, is that many of our customers needs were served by the pairing functionality we offer today."

LOL at you using a survivor bias to validate your stance.

Perhaps you should have considered all the customers YOU LOST ALREADY  rather than just sticking your head in the sand and saying everyone using it now is happy (except for those who have remained but are unhappy). IE Your surviving customers were the only ones you checked.

Let's face it Dropbox has lost the cloud battle they began strong then stumbled when MS didn't buy them out. MS OneDrive allows as many business accounts as you like paired so I guess they scooped up all your customers. Oh but don't worry I'm sure you will find something else to cut off and then once you lose those customers say that you have 100% happy customers since you just lost all the unhappy ones.

FYI to the readers: If you're on a Windows system you can already mount multiple business accounts using multiple local user accounts and the (MS) RUNAS.EXE to launch all the apps from within one local user account, this is totally safe since multiple user accounts and RUNAS.EXE are both operating system components. And Im sure Dropbox doesn't want to say they are not compatible with the windows operating system now do they?

[marcobarla]

Adding the possibility to link more than 1 business accounts on the same pc = 1 personal + 2 (or more) business accounts.

[Emby_9]

This needs to get priority. It's frustrating all creative freelance contractors round the world 🙄 

[jeremiahmoore]

All I can say is... I'd have three teams accounts if this feature existed. 

As it is... I have none.  My clients and collaborators add me as a direct share rather than team member. 

"it is what it is" I guess...