The Community is undergoing a major upgrade. Find out more, ask us questions or share your thoughts here.
Can't receive a one time security code because my email is no longer active
my challenge is; when I sign in my dropbox account it sends me a 6 digit code in my email which is no longer active hence I cant access the code for me to be able to log in the account so that I can actually change my email to an active one. what do I do to resolve this challenge?Dropbox admin account was deleted due to locked state
Hello, Our company’s admin Dropbox account was deleted due to locked state. However, other team members who had access to files shared from this admin account can still view them. I need to delete some of these files, but since the owner account (admin) was deleted, I no longer have control over them. When I logged back into the admin account, a new profile was created, and all previous files were missing. Is there a way to assign admin rights to one of the existing members with access to these files, so they can control and manage them as an admin? Thankyou in advance Bandana
I'm being charged for an account I can't access. What can I do?
Hello, Before leaving a previous employer I forgot to deactivate my dropbox account linked to the work email. As I was paying for the subscription myself, I am still being charged but the employer has changed and repurposed my email domain for another employee. I can't login to the account to deactivate the subscription. Please help!
I'm getting an error that my account is disabled when trying to log in
Just like that my account seems disabled. I could suddenly not login, only after requesting a new password (which was denied) I saw a small red note saying "This account is disabled", but no message from Dropbox, no questions on supposed problems, just simply disabling the access to my account as Dropbox doesn't matter to people. And you cannot get support without logging in. So I am now using another account to send this Post. But we cannot work without Dropbox for an hour, certainly not a day, all our data is on Dropbox, almost nothing offline, so we are completely blocked with everthing we do....bbbbrrrrrrrrr Who can help me to get this restored immidiately, as I cannot see any reason why our account has been disabled? I understand I should not include any personal data here, so when somebody needs the account-name from the disabled account please let me know.
