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Forum Discussion
How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
Rich
Super User II
Super User IIFollow the steps listed in the following help article:
I want to cancel my account. No longer working as professional. The instructions are too complicated. Feels like a runaround!How can I get a refund on charges earlier this week - Augsut 13, 2019.
- Lusil
Dropbox Staff
Hey there Hermanblumberg, sorry to hear that you're having trouble cancelling your subscription.
Due to account-specific info required on this, we'd have to continue this discussion via email.
I was able to locate your support request and have passed your comments along to the member of my team reviewing this matter for you. As soon as they have more info, they'll get back to you via email.
Thanks in advance!
This is a ridiculous amount of instructions to cancel subscriptions. I attempted last month and was so angry that something so simple required so much time and effort and I frankly did not have time. I left the site, not having time and now another month of being charged has gone by. It seems this is common. I ended up calling Apple to get help deleting unwanted files which cleared up my problems quickly and efficiently. I was advised that I most likely did not need drop box. I'm sure it's a great service for those who use it and need it. I do not at this time and didn't need it moments after I signed up for it. But.... Getting out of the auto payment subscription is difficult and not being able to personally speak to anyone seems suspect. I would like to cancel my subscription asap. Thank you !
Hi, I got billed to my credit card as well. My subscription was downgraded to Basic and I lost all my files and now dropbox is charging me for US$119.88 for my annual subscription. Please help.
- Daphne
- Your instructions do not give me an option to cancel or downgrade my Dropbox plus account. I have also tried doing it through the App Store but that was unsuccessful too. I have spent two days trying to sort this and also visited my local Apple Store without any success. This is causing me much unnecessary stress. I want this account cancelled from this minute- 11:07 Tuesday April 6th 2021.
- Why wouldn't anyone ensure that Hellosigns service was preserved?
Does Dropbox know that the only reason people signed up for Hellosign, let alone heard of Hellosign, is because of its Zapier Integration capabilities. And everything you bought has literally been destroyed with no discussion or I intention of fixing what was broken. We were willing to pay insane monthly fees for something that worked because all of the other services are exactly like this one is now.
