You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
dpfeffer
8 years agoNew member | Level 2
save_url status stuck as pending?
Hi,
We're seeing a high percentage of photos saved to Dropbox with the save_url call never getting saved. Their status, when checked with save_url_job, returns pending.
This has never happened before in bulk, like this. The files are about 5mb large.
Any ideas?
Thanks,
Doug
- Greg-DBDropbox StaffHi Doug, please open a ticket at https://www.dropbox.com/developers/contact with the following so we can look into this specifically for you:
- the app name
- the affected user ID(s)
- a sample failed job ID
- a sample failed path and URL
Thanks in advance!
About Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.
5,915 PostsLatest Activity: 5 hours agoIf you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!