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Forum Discussion

ikram_momin's avatar
ikram_momin
Explorer | Level 3
5 years ago

Issue while deleting account

Hi Team,   We are facing an issue while deleting the account having special characters. Ex: User having with below details Email=Newone@sail.com given_name=automation123456##$ surname=$auto...
API
  • Greg-DB's avatar
    Greg-DB
    5 years ago

    This should be fixed now. Please try again and let me know if you're still seeing the issue. Thanks!

Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff

I'll be happy to help with any issues you're having with the Dropbox API, but I'll need some more information. Please reply with:

  • the name and version number of the platform and SDK/library you are using, if any
  • the steps to reproduce the issue, including relevant code snippet(s)
  • the full text of any error or unexpected output, including response headers, if possible
Traye1's avatar
Traye1
Explorer | Level 3
5 years ago

We are using dropbox REST API v2 version. We hit below endpoint to remove a member.

https://api.dropboxapi.com/2/team/members/remove

 

Error received -  Error Code: 504 Internal Server Error

Also some times it takes ages to get the response back after hitting above endpoint.

This happenes only when we remove the member from the team.

 

Also on the dropbox system if we remove the member, it takes lot of time to execute the request.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for the information. It sounds like something during the processing of removing the member is taking a long time on the Dropbox server, and eventually timing out server-side. Would you be able to share the response headers though? In particular, a few sample 'X-Dropbox-Request-Id' values would be helpful in tracking this down on our side.

    • Traye1's avatar
      Traye1
      Explorer | Level 3
      5 years ago

      Hi Greg,

       

      Not sure if i can provide you the response header, reason is we execute the endpoint from our automation application and how to get response header needs to be checked. If it helps here's the accesstoken with which we execute the request - <REDACTED>

       

      I will check into response header, meanwhile please let us know if any other information is required

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Traye1 I've redacted it from your post, but for future reference, please do not post or share your access token, for your security.

         

        Anyway, the specific request IDs would be ideal, but I'll try to look this up without them. I'll let you know when I have an update on this.

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