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obmunh's avatar
obmunh
Helpful | Level 6
9 months ago

"Something went wrong" error when searching for files using Firefox

I have been experiencing for already a few weeks (if not even more) problems with the search function in the website. Any attempt at a search always returns the following:


I have been searching in the forums and I have not been able to find posts reporting problems.

Dropbox status seems all green, so this does not seem to be a global problem but something affecting a small set of users.

Has anybody else seen this?

  • Jay's avatar
    Jay
    5 months ago

    There isn't much else we can request, since it seemed to work in the private browsing mode normally. 

     

    The usual things that can prevent the site from working are extensions and plugins, and other built-in features in browsers which might prevent scripts or something to that effect.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for bringing this to our attention, obmunh.

     

    Do you see the same error when searching for files using private browsing or an entirely different browser?

     

    Keep me posted.

    • obmunh's avatar
      obmunh
      Helpful | Level 6

      Hey Hannah . Thanks for answering. Took me long enough, didn´t it?

       

      Just tried on a private Firefox window, and indeed works there. So, definitely looks like cookie / state problem ... I have uBlock in both the private session and the normal one and does not seem to be having any effect. Will try right now cleaning up all dropbox.com cookies and trying in the normal browser session.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi obmunh, it could also be another extension or browser settings of some sort on the normal version of Firefox that is preventing the Dropbox site from loading correctly.