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obmunh's avatar
obmunh
Helpful | Level 6
8 months ago

"Something went wrong" error when searching for files using Firefox

I have been experiencing for already a few weeks (if not even more) problems with the search function in the website. Any attempt at a search always returns the following: I have been sear...
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  • Jay's avatar
    Jay
    4 months ago

    There isn't much else we can request, since it seemed to work in the private browsing mode normally. 

     

    The usual things that can prevent the site from working are extensions and plugins, and other built-in features in browsers which might prevent scripts or something to that effect.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, obmunh.

 

Do you see the same error when searching for files using private browsing or an entirely different browser?

 

Keep me posted.

obmunh's avatar
obmunh
Helpful | Level 6
4 months ago

Hey Hannah . Thanks for answering. Took me long enough, didn´t it?

 

Just tried on a private Firefox window, and indeed works there. So, definitely looks like cookie / state problem ... I have uBlock in both the private session and the normal one and does not seem to be having any effect. Will try right now cleaning up all dropbox.com cookies and trying in the normal browser session.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi obmunh, it could also be another extension or browser settings of some sort on the normal version of Firefox that is preventing the Dropbox site from loading correctly.

  • obmunh's avatar
    obmunh
    Helpful | Level 6
    4 months ago

    He, curious. Just used the option in Firefox for clearing the site cookies and data, logged in again and ... problem is still there 🙂

    I could clean up just all the cookies and site data as next step. Before I do that, could you be interested in getting any additional information?

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      There isn't much else we can request, since it seemed to work in the private browsing mode normally. 

       

      The usual things that can prevent the site from working are extensions and plugins, and other built-in features in browsers which might prevent scripts or something to that effect.

      • obmunh's avatar
        obmunh
        Helpful | Level 6
        4 months ago

        OK, interesting. Full browser cleanup, no diff. Still showing the same search error. Went one by one on my extensions, and guess what: disabling the "return YouTube dislikes" extension in Firefox fixed it :D. Solved!

        (surprised I cannot seem to find other references to this problem for other people in the web)

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