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Forum Discussion
deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.
Rich
Super User II
Super User IIIt turns out that there does seem to be an issue with this happening to certain people. emilg was the first to mention it but there were no other reports of it happening at the time. Several days later more people started to report it.
As the other thread for this issue is longer and has a Dropboxer replying to it on occasion, I'm going to merge this thread into that one.
Same thing happened to me, noticed yesterday. Loads of folders and files dating back to 2011 suddenly reappeared on my Dropbox account. Also happened to my wife's account.
What's going on?? Like others that have posted here, I'm pretty shocked that Dropbox seem to be indefinitely storing everything I upload without my knowledge...
I have emailed Dropbox Support and Tweeted to them as well. Their reply has been less than helpful, basically saying that it's a problem on my end. Untrue as this same issue is affecting so many of their users. I have responded and am currently waiting to hear back. Not a happy camper, for sure.
For me, the biggest thing is not a respawning of stuff I've deleted, but we all seem to have things that have been revived after 5+ years, which is way longer than the 30 days that Dropbox claims. So, Dropbox really needs to explain and not sugarcoat what happens otherwise that will get them into trouble.
So the reply I've had from Dropbox support is that simply I must have had an old computer reconnect and that revived the files. But this makes no sense. I had already checked which devices are linked and I only had either old, inactive ones (now removed) or the few I use all the time (and are uptodate). Their explaination also does not fit with so many of us experienceing the same problem. I'm wondering if THEY reconnected something old....
Anyway I'm worried about the integrity of my files and really not happy with that reply.
- Oh boy; if they don't give us a better answer than that, I'll be cancelling.
There are so many issues with that response:
1) how has this suddenly happened to so many of us? Did Russia raid our discarded computers and reconnect to Dropbox just to confuse us?
2) furthermore, in my activity log, there's no record of my computers coming back online or anything of the sort. I frequently change my password and revoke access on devices I'm no longer using. Plus I have 2FA enabled.
So which is it, Dropbox? Do we have zombie computers coming back online and your activity logs aren't working, or is it possible there's an issue on your end?
The radio silence is infuriating.
alex999 wrote:
So the reply I've had from Dropbox support is that simply I must have had an old computer reconnect and that revived the files. But this makes no sense. I had already checked which devices are linked and I only had either old, inactive ones (now removed) or the few I use all the time (and are uptodate). Their explaination also does not fit with so many of us experienceing the same problem. I'm wondering if THEY reconnected something old....
Anyway I'm worried about the integrity of my files and really not happy with that reply.
that is utterly bull**bleep**!
I've no computers added/removed/linked with my dropbox account, it just happened out of the blue!
unclechichi wrote:
I have emailed Dropbox Support and Tweeted to them as well. Their reply has been less than helpful, basically saying that it's a problem on my end. Untrue as this same issue is affecting so many of their users. I have responded and am currently waiting to hear back. Not a happy camper, for sure.
another bull**bleep** reply from dropbox, evidence here everyoine started having this problems yesterday morning around 10AM GMT time
