Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Should be able to completely remove an external collaborator from an account. I deleted the original files I had shared with external collaborators before renewing my Dropbox account and upgrading it to a Business account. I am not able to delete external collaborators. I have no wish to see their names or share information with now or in the future. DEVELOPERS PLEASE CONTACT ME WHEN THIS CORRECTION IS MADE!
You'll actually need to convert their account back to an individual one, using the steps in this article.
If you simply deleted them, that would indeed delete their account as well.
You should be able to restore them to the team using these steps, and then convert them to an individual account, so they can be removed from the team, but keep their account and personal files.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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HI! What does he have to do to restore his account from basic to what he had before?
Hi @JACB1!
Since he received a prorated refund for his subscription when he joined your team, all he needs to do now is simply re-upgrade to his preferred plan. 🙂
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Thank You, Hannah!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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