Can I restore the files that were stored in my account when I was deleted

[anhkhoavo1210]

Hello, I got my Dropbox account associated with my previous institution. I just left this institution a few days ago and realized that they just deleted all my Dropbox data. Since I have a lot of personal and important data therein, is there any way I can do to retrieve or download them? I am not sure if the institution deactivated or deleted the account.

I am waiting for the response from the institution, but also want to hear any resolution from the community. Thank you very much.

[Walter]

Hey @anhkhoavo1210 - sorry to hear about this.

I'm not sure if this is what happened, but do you mean that you were part of a Dropbox for Business teams account and you were removed from the team, thus losing the files you had stored in it? 

Have you tried logging into the account recently?

Let us know more and we'll take it from there. 

[anhkhoavo1210]

Hi Walter, thank you for your help. Yes, it is sort of. To be clear, I have resigned from a university. My account with them was deleted/deactivated. I couldn't have a chance to store all my data elsewhere.

[Walter]

Do you know when this happened approximately @anhkhoavo1210?

[anhkhoavo1210]

It happened just today. 8-10 hours ago.

[Walter]

In that case, I'd suggest having the team admin that removed you from the team to reach out to our support team to see if there's anything that can be done. 

Let us know if you have any other questions in the meantime @anhkhoavo1210 

[anhkhoavo1210]

Thank you. I have just received their response. Do you see any possibility of asking them to contact your team?

"Technically, Dropbox should only be used for FAMU-related business, and since you are no longer employed, we will not be able to reinstate your access. I’m very sorry for any inconvenience."

[Walter]

I'm afraid this isn't an option @anhkhoavo1210 

Only the team's admin(s) are able to re-instate your account and/or restore your files from that account.

I wish I had a better answer than this. 

[anhkhoavo1210]

In any cases, thank you so much for your input. 

[Mark]

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@anhkhoavo1210 wrote:

In any cases, thank you so much for your input. 

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However, I'd strongly go back and ask that they help you get your data back - even if its just them sending you a link to it. They have up to about 7 days to do that before it is lost.