Tags not visible in the right side pane

[JenEW92]

Hello, 

in the last days we have noticed that the tags we have added to our image files are no longer displayed in the right information column (after adding the checkmark on the left for the file) (view first image) . Also, in the quick view of the image, when clicking on file information, the tags are mostly not displayed. Only when opening the image file completely and clicking on File > Info, the tags are shown. (view second image)
This problem did not exist until 1 to 2 weeks ago.
However, the search with these tags still does work normally, there is no problem with it.
Does anybody has the same problem or has an idea how to solve it?
Kind regards

1 Tags not visible
2 Tags visible

 

[Walter]

Hey @JenEW92 - thanks for bringing this to our attention.

Could you please clear your browser's cache and/or try another browser and let me know if you get the same results?

Also, what kind of files are you noticing this on? 

Any additional information is more than welcome! 

[JenEW92]

Hi Walter,

I cleared my cache and I also tried another browser, but the problem still exists. I forgot to mention, that my colleagues, who are also part of the account and upload and tag their images there, have the same problem. And we use different browser, devices and so on. 
The affected files are image files (jpg, png mainly).

[Walter]

In that case, I'd recommend that you or the team's admin reach out to our support team directly for further assistance @JenEW92 

Let me know of any updates!