We should be able to completely remove an external collaborator from an account.

[petalargie]

Should be able to completely remove an external collaborator from an account. I deleted the original files I had shared with external collaborators before renewing my Dropbox account and upgrading it to a Business account. I am not able to delete external collaborators. I have no wish to see their names or share information with now or in the future. DEVELOPERS PLEASE CONTACT ME WHEN THIS CORRECTION IS MADE!

[Hannah]

You'll actually need to convert their account back to an individual one, using the steps in this article.

If you simply deleted them, that would indeed delete their account as well.

You should be able to restore them to the team using these steps, and then convert them to an individual account, so they can be removed from the team, but keep their account and personal files.

[JACB1]

HI!  What does he have to do to restore his account from basic to what he had before?

[Hannah]

Hi @JACB1!

Since he received a prorated refund for his subscription when he joined your team, all he needs to do now is simply re-upgrade to his preferred plan. 🙂

[JACB1]

Thank You, Hannah!