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ebrookenorthrip's avatar
ebrookenorthrip
Explorer | Level 4
2 years ago

Timed comments not saving

I've been trying to make comments on my videos, but after I close out of that web browser and then go back, the comments have disappeared. I'm used to working on the web version of dropbox, and this ...
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  • Hannah's avatar
    Hannah
    2 years ago

    Hey everyone, thanks for the reports about this.

     

    Can you confirm if you're still having an issue?

     

    If so, let us know what version of your preferred browser you're using.

     

    Thanks.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Thanks for the update here, guys.

Can I send you both an email, so we can look into this more closely?

Let me know.
jkyr's avatar
jkyr
New member | Level 2
2 years ago

Hi,

I am facing similar issues - wondering if it has been resolved?

 

User would comment and when the page is reloaded - the comment disappears

Have tried the following:

- Clearing browser cache

- Using different browser

- Deleting and reuploaded the files

- Tried on different files and comment also disappeared - i.e. not file specific

- Commenting with different user accounts (personal Dropbox accounts) - i.e. not user specific

 

Issue only surfaced today.

 

Would appreciate any help.

  • gussy1's avatar
    gussy1
    Helpful | Level 5
    2 years ago

    Hello. My coworkers are currently reporting the same issue on both Business and Personal accounts.
    Sadly, this issue comes up occasionally and is never fully addressed by Dropbox.
    They tend to roll out updates and add/remove/modify features without much warning or clear documentation, and bugs like this happen on occasion.
    My team of 100+ freelancers and I have never found an adequate solution to these issues in the multiple instances that they have come up in the past, despite trying everything you stated and more.
    Dropbox eventually resolves these issues without directly addressing them - in the past, it has taken anywhere from a few hours to a few days to be resolved.
    I'm sorry I don't have much to offer in the way of solutions, but at least I can provide a realistic expectation based on what I've experienced.
    I imagine that when the comments start working reliably again, we will find that a feature has been added, removed, or modified once again.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi jkyr & gussy1, can you still check if you're facing any issues on your end?

       

      If so, in which browser? 

      • 1591485's avatar
        1591485
        Explorer | Level 3
        2 years ago
        John

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