The tool bar is missing on my device.

[ronlw]

I have lost the tool bar across the top where I could move, copy, delete files etc

[Megan]

Hi @ronlw, how are you today?

Does this happen inside your Dropbox folder specifically, or generally on your device? 

I suggest that you restart your device, and see what happens. 

Keep in mind that you might have changed the settings, and hidden it, however in this case and even though I'd love to guide you, it's important to note that it is outside the scope of our support, since this might be an OS issue. 

I hope this clarifies. 

[ronlw]

I closed, opened, uninstalled, reinstalled. Not sure what else to do

[Megan]

Hi @ronlw, is this behavior taking place only inside your Dropbox folder? 

[ronlw]

yes

[Hannah]

Hey @ronlw, sorry to jump in here, but could you send us a screenshot showing where you used to see your toolbar before?

I'd like to have a visual of the issue, so we can guide you better!

[ronlw]

so here is a screen shot of what it did look like and what it does look like.

 

 

[ronlw]

note the tool bar across the top. second picture is the way it used to be

[Jay]

HI @ronlw, these appear to show two different applications, Explorer and Microsoft Word. Where exactly is the difference, and how is it related to Dropbox?

[ronlw]

My dropbox tool bar used to look like that and I am wondering why it has changed. I can't move anything around or edit anything on dropbox anymore.