Rewind folder to previous time.

[Yasseralmohandes]

Hello, 

I mistakenly deleted files from my folder, I tried to restore the delete file, but I think that there was a bug, I selected all deleted files and tried to restore them at one, but only one file was restored and all other files were deleted, how can I rewind this folder to earlier time

[Megan]

Hi @Yasseralmohandes, let's jump right into this! 

You mentioned that you tried to restore the content, but only one of them was restored. Did you Rewind your account, or did you use the deleted files page? 

Have you tried the events page, by any chance? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes).

Let me know more! 

[Yasseralmohandes]

I used Deleted files page, and selected all deleted files and chose to restore deleted file,

only one file was restored, and all other files were lost, it didn't restore them and i cant find them in the deleted files also

[Megan]

Hi @Yasseralmohandes, when you try to Rewind on your end, do you get any errors? 

What does your events page report? 

[Yasseralmohandes]

I am using a free account
Can I use rewind feature?

[Nancy]

Hi @Yasseralmohandes, I hope it’s OK to chime in. 

Dropbox Rewind is currently available for paid subscriptions, I'm afraid.

Did you check the Events page link Megan sent above perhaps? Are you seeing any deletion events there containing your missing files? 

That’ll help us assist further.

[Yasseralmohandes]

the strange thing, is that I cant even find this event!!!

[Megan]

Hi @Yasseralmohandes, can I send you an email in order for us to have a closer look into this?