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Some files are missing after deleting conflicted copies - I don't see them in my Deleted files page.

Some files are missing after deleting conflicted copies - I don't see them in my Deleted files page.

cathstoneman
Explorer | Level 4

A while ago, I noticed my main work folder had syncing issues between my home and work PCs, and had created a duplicate "conflicted version".  I checked quickly and deleted the folder that seemed to be the oldest.  I am now discovering that - while most files / folders are correct - several sub-folders in the kept folder are completely empty.  I have checked on my deleted files page in Dropbox and none of the files show up there.  I have a Dropbox Plus account and should be able to retrieve missing files until today / tomorrow, but I cannot see the files to retrieve them.  

Thanks for your help!

1 Reply 1

Nancy
Dropbox Staff

Hey @cathstoneman! Hope you’re well and welcome back to our forum. 

 

Does your Events page show something more or give you the ability to restore those files/folders?

 

When were the files deleted in the first place?

 

Keep me in the loop for more info.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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