Since an update on my Mac I am not able to review and work within my old file structure

[mokik]

since an update on my Mac I am not able to review and work within my old file structure. The Dropbox Foulder within the finder was gone. I did an App reset but now both old 2024 Files and Folders are missing. Same on the web account. 

[mokik]

Hi Megan,

it´was synced the last time I checked. 
How do we proceed ?

 

I found this link wich is not working anymore but was leading to the folders I was using
Maybe this can be of use:
removed

[Hannah]

Hey @mokik, can you please ask your colleague for the ticket number of the communication they had with our support team?

[mokik]

Yes of course,

here you are : Ticket #24198183

[Hannah]

Thanks for the ticket number, @mokik!

I can see that there's an update on the ticket from my colleague, who's asking for some additional info, so please make sure to ask your colleague to reply back to the email, to continue the investigation.

Cheers!