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Forum Discussion
Old files still show up on the mobile app after I re-organized my files
I have completed a reorganization on my desktop DROPBOX folder (located under the C drive, users, my name, Dropbox). I just finished downloading all of the files. They are available on the web and sh...
Hannah
Dropbox Staff
Dropbox StaffThanks, Steve!
These look like external drives you have backed up to your Dropbox, however, I don't think they're related to the original issue.
The issue is that the Dropbox mobile app is showing you files which, after your re-organization, are no longer in the account, right?
Have you tried the suggestions I made on my first reply above?
Yes they are external drives. Yes you are correct. I am seeing all files that were backed up previously from the external drive which I no longer want or need. I had to add storage to my account as it would not handle all the extra files. Yes, I did do your suggestion with clearing out the cache. I also logged out and back in but no luck. They are all still there.
- Hannah
Hmm, that's pretty strange, indeed.
Can you check and confirm that your mobile app is linked to the same account you're signed into on the website and the desktop app?
Wow Hannah...that was it! I must have created a dropbox account with another email. I am going to delete that account and work with the correct email. Thank you very much for all your assistance!
- Hannah
Oh, that's perfect, thanks for the update, Steve!
I'm glad we were able to get to the bottom of this.
If you need anything else, let me know.
Have a great weekend!
