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sixtimesseven's avatar
sixtimesseven
Explorer | Level 3
6 months ago

No version history or rewind options on a folder

I have acidentally deleted a Folder and have now discovered that the rewind / history buttons do not seem to show up! I click on the three points next to the folder and I get "activity" and "folder a...
Dropbox Rewind
Restore
Restoring
version history
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention and sorry to hear about this, sixtimesseven.

 

Are you on a paid Dropbox plan or a free account?

 

Have you tried to do this from a different browser or a private browsing window, to see if you get a different behavior?

 

I'd also suggest checking out your events page; you should also be able to restore large deletion events from there.

 

Let me know what you find.

sixtimesseven's avatar
sixtimesseven
Explorer | Level 3
6 months ago

Hi Hannah

 

I'm on a Dropbox Advanced Plan. If you could directly look into my account, that would be helpful 🙂

 

The events page has a huge amount of changes in there for the last couple days. And no proper search function. And it takes forever to load. Sorry, useless.

 

Private Window makes no difference. See picture attached.

 

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for the update, sixtimesseven.

     

    We have very limited visibility on account info through the public forum, I'm afraid.

     

    Since you're on a Dropbox Business Advanced plan, though, I would definitely suggest reaching out to our support team.

     

    They'll be able to perform the rewind for you, if need be.

     

    Once you have your ticket number, please send it along to us as well.

     

    Thanks.

    • sixtimesseven's avatar
      sixtimesseven
      Explorer | Level 3
      6 months ago

      Hi

      Thank you! Ticket is: #23803019

      Best

      Andreas

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks for that, Andreas! I found your ticket in our system and left an internal note on your behalf. Our team should get back to you as soon as possible.

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