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I opened my app as I normally do only to see my photos vanish from the screen in real time. I didn't press any buttons and never deleted any file. There's no record in my deleted files and nothing in my events. I literally do not know what happened. I've been using drop box for over a decade and I've never had this issue. It still has some document that I've uploaded from decades ago so I know its the correct account. It just seems to have wiped in front of my eyes. I'm really distraught over this as I have irreplaceable pictures on that folder. I find it ridiculous how money hungry these businesses become over the years as i cant even contact support or certain features unless I'm paying. I solely use dropbox to hold those photos and nothing else as i dont even do recent uploads or any new syncing processes. Please someone help me.
Hi @sadlee, let's jump right into this!
You mentioned that your content vanished from your screen. Would you mind clarifying if you're referring to the Dropbox app or the website?
Also, which platform did you use when uploading your files? Is it possible that you opened a new Dropbox account?
I'm asking because you mentioned that there's nothing when you look at your events page, which makes me believe that it's either a brand-new account, or that your content was never uploaded online.
Let me know more, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Did you check your Events and Deleted files pages online and no recent files were deleted there that can be restored?
If you’re on a personal Basic/Plus account, then the files would’ve been deleted after 30 days indeed and it’s not possible to restore them, I’m afraid.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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