We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

HGC2021's avatar
HGC2021
Explorer | Level 3
2 years ago

My dropbox is encrypted by virus can not restore original data

Hi all.

 

Today my dropbox is encrypted by virus, but but when i go to dropbox and choose to restore original data, the encryption virus immediately restores the file encrypted by virus. Please help me, thanks.

Restore
Restoring
    • HGC2021's avatar
      HGC2021
      Explorer | Level 3
      2 years ago

      I can't restore, because every time I restore any file, it will immediately be restored in encrypted form. You can see the photo to see it.

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        You'll need to restore to a previous version beyond that - Dropbox can only restore what it has on its servers, however, so if the restored versions were already a virus you cannot go back beyond the restore window (30 days if free)

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi HGC2021, sorry to hear about that, let me see what I can do to help! 

     

    In order for us to have a closer look into this, can I send you an email, so we can privately investigate? 

     

    Keep me posted! 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!