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HGC2021's avatar
HGC2021
Explorer | Level 3
2 years ago

My dropbox is encrypted by virus can not restore original data

Hi all.   Today my dropbox is encrypted by virus, but but when i go to dropbox and choose to restore original data, the encryption virus immediately restores the file encrypted by virus. Please hel...
Restore
HGC2021's avatar
HGC2021
Explorer | Level 3

I can't restore, because every time I restore any file, it will immediately be restored in encrypted form. You can see the photo to see it.

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

You'll need to restore to a previous version beyond that - Dropbox can only restore what it has on its servers, however, so if the restored versions were already a virus you cannot go back beyond the restore window (30 days if free)

  • HGC2021's avatar
    HGC2021
    Explorer | Level 3
    2 years ago

     

     

     

    You can see on my picture. I has a verison on May 23, 2022. But when i restore this version. I has notification like the photo below.

    This version restore is February 19, 2023. Not May 23, 2022

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      You cannot restore to that version I'm afraid because it is too old to recover. You can only recover for 30 days as free user (i.e. up to about 25th Jan 2023). As a paid user at the time of the change / deletion you could restore 180 days (i.e. up to about 25th August). 

       

      It is not possible to recover longer than that I'm afraid. Even upgrading will not do anything. 

      • HGC2021's avatar
        HGC2021
        Explorer | Level 3
        2 years ago

        But when i see on Version History, i can download.

         

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