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HGC2021's avatar
HGC2021
Explorer | Level 3
2 years ago

My dropbox is encrypted by virus can not restore original data

Hi all.   Today my dropbox is encrypted by virus, but but when i go to dropbox and choose to restore original data, the encryption virus immediately restores the file encrypted by virus. Please hel...
Restore
  • HGC2021's avatar
    HGC2021
    Explorer | Level 3
    2 years ago

    I can't restore, because every time I restore any file, it will immediately be restored in encrypted form. You can see the photo to see it.

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      You'll need to restore to a previous version beyond that - Dropbox can only restore what it has on its servers, however, so if the restored versions were already a virus you cannot go back beyond the restore window (30 days if free)

      • HGC2021's avatar
        HGC2021
        Explorer | Level 3
        2 years ago

         

         

         

        You can see on my picture. I has a verison on May 23, 2022. But when i restore this version. I has notification like the photo below.

        This version restore is February 19, 2023. Not May 23, 2022

         

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